One of the major reasons I own Zeiss products is the great experience I have had on several occasions with their excellent customer service. My father first introduced me to the brand many years ago and he was always proud of his 30 year old Zeiss binoculars which he often boasted had a 30 year warranty.
About six months ago I purchased a new Zeiss V6 5-30x50 scope for my Blaser R8 6.5x47 Lapua match barrel . This scope is absolutely outstanding and shooting tiny groups with this combination is extremely easy, however one problem....
I dropped the scope on my workshop floor! This is the first riflescope I have ever dropped in my life and it just goes to prove s**t happens sometimes. Unfortunately the floor is concrete and the added weight of the mount did not help the matter. Anyway the V6 ended up with a slight bulge in the ocular tube, everything else appears to function as normal “at the moment “.
Anyway one email to Pina at Outdoor Sporting Agencies and the problem was quickly solved. No hesitation, no million questions, no attitude, just a quick email to tell me to send it back to them and they would deal with it. OSA are sending it back to Zeiss to have the tube replaced at the factory and will quote me on the repair before they proceed. It was mentioned they may or may not charge me.
This is why I buy Zeiss products and is the second time I have dealt with Pina from Outdoor Sporting Agencies for a Zeiss repair (Last time the scope was damaged by a courier).
Brilliant service by Zeiss and OSA.