rc42 wrote:SSAA in QLD no longer provide 'insurance', they have changed to a 'discretionary mutual fund' which avoids all of the regulation and decision appeal process of real insurance and makes all payouts entirely at the option of SSAA QLD, no matter how valid the claim is.
Check your small print carefully!
According to the PDS, the underwriters which are a financial group are not subject to the rules of the Australia prudential regulators. They state "they are not a insurer".
Not sure what that means, but I can't see it diminishing your cover or their payout obligations\ liabilities.
SSAA Mutual's Protection is not insurance
The Agent informs a person applying for Protection that:
(i) SSAA Mutual is not authorised under the Insurance Act 1973 to conduct insurance
business in Australia;
(ii) SSAA Mutual and its products, the Protections:
(a) are not subject to the provisions of the Insurance Act 1973 or the
Insurance Contracts Act 1984, which establish a system of financial and
product regulation for general insurers; and
(b) are not regulated by the Australian Prudential Regulation Authority
(APRA);
So it's not only SSAA QLD -
I'm looking at the PDS here.
https://www.ssaaib.com.au/wp-content/up ... Part-1.pdf under Disputes, There's a complaint and dispute process to AFCA
https://en.wikipedia.org/wiki/Australia ... _Authority Again, i dont know how that would fare if you had to escalate to a dispute compared to say a proper registered insurer.