I have had many successful over seas orders in the past. My number has come up to have a PITA one it seems.
Graf & Sons = fantastic. Garson from customer service/sales actually communicates like a human. Had a joke about Brownells and a stuffed up order, he offered to call them on my behalf and did !! They refused to do it even though he quoted the request as per my own to them and my order details.
Now that is going above and beyond expected service !!! by Graf & Sons .
Brownells/Sinclaire International on the other hand....staffed by failed alcoholic circus monkeys on a Friday I suspect.
Long story short. Large order checked out. Items I really don't need right now ended up as back order.
Requested the dies for 22 Hornet be removed.
Later on got a reply saying they were in stock and being processed. I say no thank you, please remove them.
I called them in the US and they confirmed in writing the items were removed as requested.
I checked the subsequent order details in my account.... I clutched my hand in the shape of a pistol and pointed it to my temple
morons!!!
Order Status Information
•Order Number: xxxxxxxx.00
•Order Date: 05/28/2015
•Order Type: DEALER
100053161
LEE COLLET DIES 22 HORNET 1 1 0 0 0 $30.49 ORDER IN PROCESS Requested to be removed.
100053164
LEE COLLET DIES 22/250 REM 1 1 0 0 0 $30.49 ORDER IN PROCESS
100053165
LEE COLLET DIES 243 WIN 1 1 0 0 0 $30.49 ORDER IN PROCESS
100053171
LEE COLLET DIES 30/06 1 1 0 0 0 $30.49 ORDER IN PROCESS
100053430
LEE COLLET DIES 30/30 WIN 1 1 0 0 0 $30.49 ORDER IN PROCESS
100203304
CROSS BOLT DIE LOCK 12 PACK 1 1 0 0 0 $39.99 ORDER IN PROCESS
100203476
CO-AX SHORT PRESS HANDLE 1 1 0 0 0 $21.99 ORDER IN PROCESS
749005542
FORSTER SEATER DIE, 17 REM 1 1 0 0 0 $51.49 ORDER IN PROCESS
749005543
FORSTER SEATER DIE, 22 HORNET 1 1 0 0 0 $51.49 ORDER IN PROCESS Requested to be removed.
749006826
FORSTER ULTRA BULLET SEATER, 243 WIN 1 1 0 0 0 $71.99 ORDER IN PROCESS
749006832
FORSTER ULTRA BULLET SEATER, 270 WIN 1 1 0 0 0 $71.99 ORDER IN PROCESS
749006858
FORSTER ULTRA BULLET SEATER, 22-250 RE 1 1 0 0 0 $71.99 ORDER IN PROCESS
749008014
REDDING POWDER MEASURE 3BR/UNIV CHAMBR 1 1 0 0 0 $153.99 ORDER IN PROCESS
749009545
FORSTER ADAPTOR PLATE FOR CO-AX PRESS 1 1 0 0 0 $18.49
ORDER IN PROCESS
" Niesje Licht <Niesje.Licht@brownells.com>
5:42 AM
Thank you, we have canceled both items from your order.
Thanks,
Niesje "
Good news I thought. Until I checked what changes were made...
Order Status Information
⦁ Order Number: xxxxxxxx.00
⦁ Order Date: 05/28/2015
⦁ Order Type: DEALER
Status:
100053161 LEE COLLET DIES 30/30 WIN 1 1 0 0 0 $30.49 ORDER IN PROCESS
WRONG100053164
LEE COLLET DIES 22/250 REM 1 1 0 0 0 $30.49 ORDER IN PROCESS CORRECT
100053165
CROSS BOLT DIE LOCK 12 PACK 1 1 0 0 0 $39.99 ORDER IN PROCESS
WRONG100053171
FORSTER ULTRA BULLET SEATER, 22-250 RE 1 1 0 0 0 $71.99 ORDER IN PROCESS
WRONG100053430
LEE COLLET DIES 243 WIN 1 1 0 0 0 $30.49 ORDER IN PROCESS
WRONG100203304
CO-AX SHORT PRESS HANDLE 1 1 0 0 0 $21.99 ORDER IN PROCESS
WRONG100203476
CO-AX SHORT PRESS HANDLE 1 1 0 0 0 $21.99 ORDER IN PROCESS CORRECT
749005542
FORSTER SEATER DIE, 17 REM 1 1 0 0 0 $51.49 ORDER IN PROCESS CORRECT
749005543 REDDING POWDER MEASURE 3BR/UNIV CHAMBR 1 1 0 0 0 $153.99 ORDER IN PROCESS
WRONG749006826
FORSTER ULTRA BULLET SEATER, 243 WIN 1 1 0 0 0 $71.99 ORDER IN PROCESS CORRECT
749006832
FORSTER ULTRA BULLET SEATER, 270 WIN 1 1 0 0 0 $71.99 ORDER IN PROCESS CORRECT
749006858
LEE COLLET DIES 22/250 REM 1 1 0 0 0 $30.49 ORDER IN PROCESS
WRONG749008014
FORSTER ADAPTOR PLATE FOR CO-AX PRESS 1 1 0 0 0 $18.49 ORDER IN PROCESS
WRONG749009545
LEE COLLET DIES 30/06 1 1 0 0 0 $30.49 ORDER IN PROCESS
WRONGThe part numbers on most of the items now don't line up with the item description or price. The 22 Hornet dies are still in the order as far as I can tell. I cross checked all stock numbers and the order is a total mess
Pay peanuts - get monkeys !