funny thing is that at little river range (a non for profit org) they dont rely on volunteers, the staff and RO's for the public range are paid very well
the hierarchy are paid an enormous amount but the fools on the front line are intimidated into free work for the good of the club until they are no longer useful
when you look at the sub clubs at little river there are the usual 3% who put in and the rest are as you say dhv "customers"
not everyone wants to be a member in the sence that they are obligated to work for nothing, these people are there for there hobby
I have personally seen many good people who have put in so much at a club then to be burnt and treated like they were a hindrance when not needed
not everyone who joins a club is interested in even shooting at the club, ssaa have probably less than 5% of members who actually shoot at there ranges
eg... at little river it was a big day to have a few hundred shooters through but out of many hundreds of thousands of members (customers)
it's the public that puts the money in the till as well as the membership money, that does not include donations and government funding
I get what you are saying dhv but we are living in the real world and if you put these expectations on new people a hell of a lot will turn around and not look back
anyway clubs suck, I won't even be a customer
“If you do not read the newspapers you are uninformed. If you do read the newspapers you are misinformed”. Mark Twain