Approximately 12 months ago I saved up and bought a quality night vision outfit (from England) for feral shooting.
Then I decided to buy a camera, to get some video footage from it.
So thinking that I would go about this properly, I emailed the company and asked their advice.
They replied saying that I would need to purchase their cable kit to join their night vision equipment to the video camera.
I then asked for their recommendation as to what camera to buy, and soon I received their recommended brand of camera.
Then I set about looking for that brand camera.
I found one (new) that was on "Sale price".
Rather than just jumping in, I emailed the model number to them in England, and asked if that would be compatible.
I received their reply saying YES, it is compatible.
So then I purchased the camera, and ordered their cable kit.
The cable kit cost me $60.50 AUD
I had to wait a month for the cable kit to arrive from England.
Recently it turned up, and guess what ??????
It had a snow flakes chance in hell of fitting the camera. Completely the wrong fittings on the camera end of the cable.
I emailed the company and spelt out the problem,, complete with photos of the camera and their cable.
Two days later, I get their reply that basically said, "Your camera is not compatible, and we suggest you get another."
I replied, reminding them that I had purchased it on their recommendations, and that I was far far from happy.
Its been over a week now, and I have not been afforded the courtesy of a reply nor an explanation.
If I could name and shame them I would.
However, for any-one else thinking of doing camera work like this, be very wary.
Or is this the way to run a successful and client happy business.
I do not fear death itself... Only its inopportune timing!
I've come to realize that,,,,, the two most loving, loyal, and trustworthy females in my entire life were both canines.