Wm.Traynor wrote:If you have a receipt, do the following...........
Go over the dealer's head and speak to the Australian Distributor. Ask them for the details of the closest Approved Marlin Gunsmith, for them to do Warranty work on your rifle.
Good Luck
Lazarus wrote:I don't want to rub salt into that wound LSf, but I don't suppose you opted for this by any chance did you?
https://auspost.com.au/business/shippin ... s-domestic
Lsfan wrote:Hi guys, I recently bought a new marlin xt22wmr and had it shipped from QLD to my dealer in NSW which happens to be 1.5 hours drive from. Yes it's a budget rifle but a calibre I don't have.
It took approximately 1 month to be delivered by Aust post which was frustrating to watch tracking show it going from QLD to WA and then to NSW.
Anyway, after getting the transfer paperwork sorted with the dealer, I drove 1.5 hours home and then opened up the box. Everything looked OK at first until I tried to look at the sights finding that the rear one is missing. This is my first rifle with iron sights but it has a dovetail recess with nothing in it. If installing a rear sight is easy then that's one thing but the barrel has burrs on the edges of the recess which makes it look like the sight has come out with force.
Another thing is that the box is from a citadel rifle, there's no manual, warranty card or anything in there either.
I immediately notified the dealer and then they said to send an email with photos and I may need to send it back to but at my cost. So after a month of waiting, paying $50 freight and having it arrived damaged, I could pay another $50, plus I assume transfer fees either side and wait maybe 2 months this time not to mention 2 x 3 hour return trips.
See attached photo. What would you do if you were me considering it's a $400 rifle?
Diamond Jim wrote:If this was purchased as a new rifle then it must go back to the dealer. That dovetail is a mess and, as suggested by bladeracer, it looks like someone who had no clue removed the rear sight to fit a scope and butchered it in the process.
In any case it isn't in "new" condition and isn't what you paid for. If you get no joy then I'd be talking to Consumer Affairs and asking them to take it up on your behalf.
Shootermick wrote:Does the gun shop start with a C?
They grey import a lot of their own stuff. That said, I’ve dealt with them from in Vic and they’ve been good, both firearms and accessories. They sent me the wrong scope once, they paid for the return post and got the correct one to me pretty quickly.
That’s a pretty bad thing that’s happened to you though. They should fix it asap and at no cost to you.
Lsfan wrote:Yes BR agree with taking it local but I think the dealer imports directly from marlin and I couldn't go to a marlin dealer. I may be wrong.
The fact the rear sight was not in the box suggests either way that it didn't get removed due to damage while In transit.
Looking at the rifle it doesn't show any indication it has been used but I'm no expert.
As you can probably see there is light damage around where the sight should be. But not from being tapped out.
If the sight can be fitted securely, would you address the burrs with a small file and then touch up the bluing? Obviously if I did this it would void warranty but I can't see myself sending it back. I'd prefer they just send me a new one and also send a post paid return parcel to a more local dealer.
Lazarus wrote:Some reading that may be of use in your decision LSF:
""When you have a major problem with a product, you have the right to ask for a replacement or refund. For a major problem with services, you can cancel the contract and get a refund or compensation for the drop in value of the services provided compared to the price paid.14 Oct 2022""
https://www.fairtrading.nsw.gov.au/buyi ... ice%20paid.
Section 54 of Australian Consumer Law states:
""Consumers have the following guarantees in respect of goods: goods are of acceptable quality—that is, they are safe, durable and free from defects, are acceptable in appearance and finish and do what they are ordinarily expected to do (ACL section 54)""
Lsfan wrote:Hi guys, I recently bought a new marlin xt22wmr and had it shipped from QLD to my dealer in NSW which happens to be 1.5 hours drive from. Yes it's a budget rifle but a calibre I don't have.
It took approximately 1 month to be delivered by Aust post which was frustrating to watch tracking show it going from QLD to WA and then to NSW.
Anyway, after getting the transfer paperwork sorted with the dealer, I drove 1.5 hours home and then opened up the box. Everything looked OK at first until I tried to look at the sights finding that the rear one is missing. This is my first rifle with iron sights but it has a dovetail recess with nothing in it. If installing a rear sight is easy then that's one thing but the barrel has burrs on the edges of the recess which makes it look like the sight has come out with force.
Another thing is that the box is from a citadel rifle, there's no manual, warranty card or anything in there either.
I immediately notified the dealer and then they said to send an email with photos and I may need to send it back to but at my cost. So after a month of waiting, paying $50 freight and having it arrived damaged, I could pay another $50, plus I assume transfer fees either side and wait maybe 2 months this time not to mention 2 x 3 hour return trips.
See attached photo. What would you do if you were me considering it's a $400 rifle?
Oldbloke wrote:It's all BS.
They sent it damaged, they must pay all costs including postage. That's the law.
PH consumer affairs or who ever it is in your state. They have form letters for you to mail.
Insist.
If it was Aldi or kmart you would have a new replacement in 5 minutes. No different.
Lsfan wrote:Oldbloke wrote:It's all BS.
They sent it damaged, they must pay all costs including postage. That's the law.
PH consumer affairs or who ever it is in your state. They have form letters for you to mail.
Insist.
If it was Aldi or kmart you would have a new replacement in 5 minutes. No different.
Yes but you would go back to the Aldi store right? I'm in another state. I wouldn't buy second hand Interstate but assumed buying new would alleviate the risk of getting something unexpected. How wrong was I. A good lesson learned by me. I'm better off paying more to go in a store and avoid the waiting time etc. Oh well, you live and learn....
SCJ429 wrote:I would stick a scope on it and go hunting. Iron sights are for Lee Enfield.
Lazarus wrote:Funny coincidence, the first letter of their name is also the first letter of the new name customers usually end up calling them.
Billo wrote:I have read every post but do you have a copy of the invoice ?
Are you sure the marlin wasn't described as new ?
Id be more than annoyed at your treatment but I don't get why you didn't inspect the gun, especially with it not being in the right box, that's an alarm bell right there.