scoot wrote:Very interested to see the outcome of this situation.....
Sh!7s me to tears the way warranties are handled with regards to firearms. Besides lost time and money, if you haven't got what you've paid for it should be clear cut. Same as any other products you buy at kmart or coles etc. Money back or replacement should be offered straight up, with an option to repair /compensation.
Hi scoot, thanks for the reply.
I feel exactly the same was as you do about it. If a product is faulty, it should be replaced or credited without question.
I've worked in the trades all my life, but I now work on the other side of the counter in wholesale trade sales. I routinely credit or replace goods when I get faulty or questionable stuff back from a client and it's usually worth a sh!te load more than the piddly value this one gun would represent to Lithgow Arms.
This entire experience is leaving a really bad taste in my mouth and (my personal feelings aside) I don't feel it's been handled in a way that will (ultimately) reflect well on Lithgow Arms. I know that mine is not an isolated case and I've read of other cases where guns have been sent back and worked on then returned to the customer when they probably should have been replaced. I didn't want a factory second or re-manufactured gun. I wanted one that worked straight up out of the box, I don't think it's reasonable or acceptable to mess your customers around like that - they'll vote with their feet and walk away. Having said that, I really don't see this panning out well for me and I've already fallen out of love with this gun. If I do get the same one back it'll get sold on, I'll take the $ hit and buy something else - irrespective of how straight it shoots. If it does get replaced, which I really doubt will happen (as LA have categorised my gun's fault as not a 'major problem') then I'll give the new one a chance, maybe it'll redeem itself. By the way, the ACCC define a 'major problem' with an item, as one that would have prevented you from purchasing the item in the first place, had you been aware of it. - that's not verbatim quote but very similar words to that.
If I'd have known this thing would misfire 5 times in it's first 70 shots... including it's very first shot, I would not have bought it. I don't think anyone would have. So by my definition that
is a major problem.
Anyway, I''m starting to sound a bit like a whinge bag
- going to put this whole thing aside for now and get back to researching the next target pistol acquisition
Incidentally, what area of the state are you in scoot? I'm down south coast way - near Victor.