by cuvy » 05 Nov 2014, 2:30 pm
My advice - if you have not heard or received anything from them after the defined 'period' (eg 12 weeks after submitting license, or 2 weeks after attending for ID check) DO NOT give them the benefit of the doubt and wait a bit longer - I've had nothing but delays and stuff ups, and it basically seems that they did not actually start doing anything about my license until after I chased them up.
(for example, two weeks after ID check, nothing. emailed, nothing for a week. emailed again, nothing for a week. emailed again, week later get a response - "have you attended for your ID check yet?". Emailed copy of ID check document, told it would be two weeks. Two weeks go by, nothing, wait a few extra days - nothing. emailed, nothing for a week. emailed again - week later - emailed license has been issued. still waiting for license to arrive (2 weeks not up yet) - would not be surprised at all if it doesn't turn up and i find out they haven't done anything)