marksman wrote:the guy in the Utube vid is Scott O'brien CEO of Steyr Arms, he's not just an American salesman
but even without Steyr CEO Scott O'bien's Utube Steyr rifle guarantee the consumer protection guarantee will work out because it doesn’t do what you asked for, it does not meet the specific purpose you asked for so it is unfit for purpose, a major problem
repair, replace or refund
good on you Tassie for not backing down on this as so many would have, which is the way the system is setup so that people will give up
I'm sure the lgs would have bought the rifle back off you for less than you paid to sell you another
I'd be sending him an email as well, including a link to this thread, if I were him and seeing what we're seeing here, I'd be on the phone to Winchester Australia ASAP.
I look at it this way.
I paid $1500 for a rifle that isn't suitable, and they're giving me the run around.
I could cut it up with an angle grinder and I'm out $1500 - that's worst case. It's cost me a lot more than that just crashing a motorcycle at times, and I can't blame anybody but myself when that happens.
I could keep it and sink a lot more time and money into making it perform as I require of it, cost to me, a lot, and I might have a really nice rifle at the end of it, but one that is still only worth the price of a secondhand stock rifle.
I could keep it and use it for the tasks it is suitable for, and buy myself another rifle, cost to me is I have more rifles
I could sell it on to somebody that will love it, and buy myself a different rifle, cost to me maybe a few hundred bucks, and the problem no longer exists.
Or I could engage a lawyer and spend countless hours and dollars pursuing something that may never be resolved satisfactorily, hours and dollars that I would much rather spend on shooting. The lawyer will make more out of this than anybody else will, probably more than the rifle cost, but certainly more than either the dealer or the importer made on the sale.
I have one life, and I already burned up a bunch of hours trying to get this rifle to do what I want of it. Do I want to burn up a bunch more of my life dealing with people that have zero regard for me as a customer anyway? Would it a better use of my hours educating others to avoid dealing with these companies instead?
I understand that the company wants consumers like me, that don't think their company is worth five-cents of my time or effort to push them to give proper service and product So I applaud anybody putting their effort into keeping companies on their toes.