Mike Echo wrote:In other words it sounds like they haven't sent a single one back. People on that Facebook page are saying guns have sat at shops for weeks because Lithgow insisted their special boxes be used, which Lithgow didn't send.
I spent a fair bit of $$ on this because I wanted to support an Aussie company. If they had said "our mistake, it will take a month or two to fix" that is one thing but the misleading timeframe really annoys me.
Under Australian consumer law customers are entitled to a refund if a product has a major defect that can't be fixed in a reasonable time. If this drags on for too much longer Lithgow may need to be reminded of that.
Pythonkeeper wrote:My mate just received an email this afternoon from Lithgow informing him the barrel replacement on his 223 has commenced and they will let him know when it’s on it’s way back.
tom604 wrote:Pythonkeeper wrote:My mate just received an email this afternoon from Lithgow informing him the barrel replacement on his 223 has commenced and they will let him know when it’s on it’s way back.
how long did they have it ??
Pythonkeeper wrote:My mate just received an email this afternoon from Lithgow informing him the barrel replacement on his 223 has commenced and they will let him know when it’s on it’s way back.
grandadbushy wrote:I don't know what the problem with the Lithgow is but with metal and the craftmanship and engineering as it is today
most mistakes and faults should not happen ( even though it's not a perfect world ) it's just oversight on their part or trying to computerise
machinery too much especially with firearms
They should put more effort and thought into new models before going into production even then some faults take awhile to show their heads
Each time they have a call back or fault it costs bulk money this is why the company tries to distance themselves from it so as to avoid the costs
but as someone on here said the company put their hand up and owned the fault so you have to take your hat off to them
Lets hope they are true to their word and every one gets what they want If not then nobody buy their guns let them know people won't tolerate
the garbage they're trying to pull they'll get the message or go broke Remington learnt the hard way with the faulty trigger in the 700 although they still say it
wasn't the trigger ( who knows )
No1_49er wrote:Mike Echo wrote:In other words it sounds like they haven't sent a single one back. People on that Facebook page are saying guns have sat at shops for weeks because Lithgow insisted their special boxes be used, which Lithgow didn't send.
I spent a fair bit of $$ on this because I wanted to support an Aussie company. If they had said "our mistake, it will take a month or two to fix" that is one thing but the misleading timeframe really annoys me.
Under Australian consumer law customers are entitled to a refund if a product has a major defect that can't be fixed in a reasonable time. If this drags on for too much longer Lithgow may need to be reminded of that.
You're almost right there.
It might seem a bit harsh but the consumer law holds that the vendor is responsible for the warranty. If there is an issue that warrants further action, it is up to the vendor to take that up with their provider, whether that be a manufacturer or some intermediary.
Mike Echo wrote:Yeah, it sucks for the seller, but they legally are obliged to give you a refund. They can always get a refund from Lithgow.
The ACCC website explicitly says the seller can't fob you off onto the supplier.