Steiner Warranty

[Tinker]

Steiner make some pretty reasonable optics, but if you need a warranty repair or replacement, be prepared to wait 6-12 months or longer for it.
I sent a pair of Nighthunter binos with cloudy lenses back to Beretta (who are the Australian agents for Steiner) in July, and they reckon I might not see them back before May 2026.
An email from Steiner in Germany confirms this:
"Unfortunately, complex repairs can usually only be carried out at our location in Germany.
Our service team has the expertise and skills to completely replace the glass.
Due to the long distance and the significant logistical effort involved, we only ship repairs once or twice a year.
We are sorry that you have to wait longer in this case, but unfortunately, we have limited flexibility here."

[No1_49er]

It doesn't matter what Steiner, or Beretta, say.
The goods have to be of merchantable quality/fit for purpose.
If they are not, the vendor is responsible for putting things right. Clearly, if you are being advised that there will be a significant delay in putting things right, then the vendor is obliged to put things right for you, either by replacing the goods or refunding you the purchase price.
Your battle is with the vendor.
It is for the vendor to battle Beretta and/or Steiner, not you.

[Billo]

Steiner make some pretty reasonable optics, but if you need a warranty repair or replacement, be prepared to wait 6-12 months or longer for it.
I sent a pair of Nighthunter binos with cloudy lenses back to Beretta (who are the Australian agents for Steiner) in July, and they reckon I might not see them back before May 2026.
An email from Steiner in Germany confirms this:
"Unfortunately, complex repairs can usually only be carried out at our location in Germany.
Our service team has the expertise and skills to completely replace the glass.
Due to the long distance and the significant logistical effort involved, we only ship repairs once or twice a year.
We are sorry that you have to wait longer in this case, but unfortunately, we have limited flexibility here."

What a load of Bollocks, I have been dealing with German manufacturers for 30 years now, I get shipments sent to Oz in 3 days and due to the frequency are cleared by Customs instantly, Beretta need to replace the product in a timely manner, no need to repair

[deye243]

This is a Beretta thing wait until you've got to send a rifle back that doesn't group they will tell you the three or four inches is acceptable hunting accuracy and they'll charge you a couple hundred bucks or more for the pleasure of testing.
They are the new ray trade of the gun trade

[fnq22]

Contact consumer affairs...If they cant repair in a timely manner then you should be eligle for replacement or refund...

[bigrich]

Contact consumer affairs...If they cant repair in a timely manner then you should be eligle for replacement or refund...

absolutely. the time frame quoted is unacceptable in my book

[GQshayne]

Appalling service!

[Wapiti]

Second class gear, second class service. Go elsewhere.

[bigrich]

one word, leupold !
lifetime warranty , even on second hand scopes you buy . NIOA in brisbane have a leupold service centre, and the "custom shop" part of it can change parallax, reticles and turrets to suit whatever you want within reason . leupolds are all i own these days . bushnell can be good value for money depending on model however

[Billo]

one word, leupold !
lifetime warranty , even on second hand scopes you buy . NIOA in brisbane have a leupold service centre, and the "custom shop" part of it can change parallax, reticles and turrets to suit whatever you want within reason . leupolds are all i own these days . bushnell can be good value for money depending on model however

Leupold were repairing scopes in about 1 months however this has now blown out to be more 3 months, no longer the Gold standard mate, also most Leupolds are only Assembled in the USA, no longer made there only a handful of the high end stuff is.

[bigrich]

one word, leupold !
lifetime warranty , even on second hand scopes you buy . NIOA in brisbane have a leupold service centre, and the "custom shop" part of it can change parallax, reticles and turrets to suit whatever you want within reason . leupolds are all i own these days . bushnell can be good value for money depending on model however

Leupold were repairing scopes in about 1 months however this has now blown out to be more 3 months, no longer the Gold standard mate, also most Leupolds are only Assembled in the USA, no longer made there only a handful of the high end stuff is.

that's true . my vx5 2-10 was a nice scope , but a big heavy telescope compared to the vx 2-7x36 i currently use . build quality, this is why i buy older vx2's and 3's and have them serviced by NIOA . for free

[Wapiti]

Leupold for us here as number one choice where a working scope has to take constant knocks, dust and rain and all 3 at times.
Super clear scopes with great warrantees, in the hunting scopes they are nice streamlined lightweight things for their price and performance.
I find people whinging about them are either talking about stuff they have never used, or are unable to be subjective about anything whatsoever.

I have a lovely pair of Leupold Golden Ring 10x42 binos from around 2010, US made jobs, and my wife scratched the heck out of the lens coatings somehow when cleaning them after they fell under the 4wd and were run into the mud in a bogging incident.
The Nioa repair centre did whatever they did within a few weeks, and these things are like new now again. The best bit was, they did it for free. And who gives a toss if it took a few weeks? anyon e who is the slightest bit realistic would be extremely happy with this service being in Aus and so fast.
These binos are almost as clear as a pair of $4K Swaros which have been the most incredible optics in scopes and binos we have ever seen.

A mate's wife has a pair of Steiner binos, 8x32 as I remember, the ones with the wierd eyecups that wrap around the side of your face and annoy the f**k out of you. Looking through them is dull and disapointing, it's akin to looking through a $299 pair of Chinese rubbish Vortex binos which is not a good rap at all. Vortex being the optics that force your eyes to look in different directions.