Lithgow Crossover Timber .22

[rsj223]

Sell it would be first on the list, as said before I need a better day to test groups and could ask one of the RO's to try as well but that wont change all the other pboblems.
Oh and they said it was getting my old stock fitted guess what NO just some other crap, frk more s**ty emails what a joke

[Wylie27]

RSJ,

Did you rifle feel different? It was like I was shooting a different rifle, everything was stiff, from the bolt to the trigger.. It's just felt different.

I have emailed the guy at Lithgow demanding a refund or replacement.

[rsj223]

RSJ,

Did you rifle feel different? It was like I was shooting a different rifle, everything was stiff, from the bolt to the trigger.. It's just felt different.

I have emailed the guy at Lithgow demanding a refund or replacement.

Yep the trigger is crap compared to the last one, to be honest the last one was much better.

[Bark]

I have tried demanding my money back from both, gun shop say its the manufacture's fault, Lithgow just say NO but have been communicating with Consumer Affairs Victoria and they are 50/50 but I guess now that Lithgow had a chance to rectify the problem and stuffed that up it might help, will see what the new year brings just didn't want to go through all that legal stuff alone, should start a facebook page ...who on here knows all about that???

It doesn't cost anything to do a consumer affairs complaint/mediation so you have nothing to lose.

Don't forget from a retail point of view heaps of customers say "do X or I'll sue you" or "I'll go to consumer affairs" while waving their fist angrily, and in most cases it's just bluster from people who don't end up doing anything. Stall for a while and these people go away.

When push comes to show though and they know you're serious because they have consumer affairs or VCAT calling them it's not worth their while to fight it and you'll usually get it sorted.

[Wylie27]

Department of fair trading are now on it.. To which I am happy about.

I may get somewhere now.

[rsj223]

I have tried demanding my money back from both, gun shop say its the manufacture's fault, Lithgow just say NO but have been communicating with Consumer Affairs Victoria and they are 50/50 but I guess now that Lithgow had a chance to rectify the problem and stuffed that up it might help, will see what the new year brings just didn't want to go through all that legal stuff alone, should start a facebook page ...who on here knows all about that???

It doesn't cost anything to do a consumer affairs complaint/mediation so you have nothing to lose.

Don't forget from a retail point of view heaps of customers say "do X or I'll sue you" or "I'll go to consumer affairs" while waving their fist angrily, and in most cases it's just bluster from people who don't end up doing anything. Stall for a while and these people go away.

When push comes to show though and they know you're serious because they have consumer affairs or VCAT calling them it's not worth their while to fight it and you'll usually get it sorted.

I got a letter back from Consumer affairs saying whats in the Pic.
Not sure what to do as I've had no response from Lithgow and dont want to take time off work as it will cost more in time and travel than what I would loose if I just sold it.

[Blackened]

Very intresting mate, picked up my rifle back from the store a few weeks ago.. have yet to shoot it so i'm hoping its not like you guys :/

[Blackened]

Very intresting mate, picked up my rifle back from the store a few weeks ago.. have yet to shoot it so i'm hoping its not like you guys :/

I didn't mean to name the store as my complaint was not with them but with Lithgow
I wish you the best of luck

[AusTac]

got nothing but good stuff to say for the store... lithgow however well you all know how that goes

[<<Genesis93>>]

So consumer affairs takes safety issues like this particularly seriously..... but not seriously enough to help you.

So sorry, how about you sort it out yourself....

Thats piss poor for a consumer protection authority

[rsj223]

So consumer affairs takes safety issues like this particularly seriously..... but not seriously enough to help you.

So sorry, how about you sort it out yourself....

Thats piss poor for a consumer protection authority

Many places talk safety but not many serious people out there.

[Blackened]

Just a reminder guys we don't want local dealer names dragged into this kind of stuff, so I've edited a few posts.

[rsj223]

Just a reminder guys we don't want local dealer names dragged into this kind of stuff, so I've edited a few posts.

Thanks.

[Wylie27]

Well dept fair trading are useless and sided with the dealer..

So it's back to Lithgow and won't have it until February... That is 4 months from the start!!

4 months with out a functioning rifle..

I can categorically state if you are thinking of buying a Lithgow crossover please reconsider it... The service is a joke, communication woeful and when they give you a date double it..

The dealer has decided that Lithgow can repair it and won't refund me despite the length of the issue. The dept of fair trading has told me to take it to court and that will take 3 months to process...

I can't in good conscious sell this rifle to anyone until it's fixed..

End rant

[rsj223]

Well dept fair trading are useless and sided with the dealer..

So it's back to Lithgow and won't have it until February... That is 4 months from the start!!

4 months with out a functioning rifle..

I can categorically state if you are thinking of buying a Lithgow crossover please reconsider it... The service is a joke, communication woeful and when they give you a date double it..

The dealer has decided that Lithgow can repair it and won't refund me despite the length of the issue. The dept of fair trading has told me to take it to court and that will take 3 months to process...

I can't in good conscious sell this rifle to anyone until it's fixed..

End rant

Have to agree, this is what I got from them on Monday

Just to summarise our phone discussion just now.

Lithgow Arms is most willing to provide either repair or replacement of your rifle. Please have a think about which way you want to go, and advise via this email, then drop your rifle off to LGS for return again. We shall coordinate with LGS to do the return once this is done – should you elect to either repair or replace.

Please also let me acknowledge the ammunition feed issues you are having with the rifle (in addition to the ejection issue) with a variety of ammunition types – you specifically mentioned SK Subs during our conversation, but noted there have others.

Please also let me also acknowledge that if appears as though you stock was changed out the last time your returned your rifle. Please let us investigate this matter more. My understanding if that the receiver was changed, but your stock was retained.

Thanks for your time today. Please let me know how you would like to proceed.

[Wylie27]

Rsj,

It is a joke, they cerakoted half my barrel and its patchy, different shades now.

And to be told I won't have it until February well f&@k.

[sandgroperbill]

How much would it cost to lodge with the courts? If it's not too much, I would lodge it, then watch them come to the party

[Gwion]

Yep... Take some action. This is all very disappointing to hear, indeed!

I have a $600 fishing reel in for repair/servicing. It has been since the start of Sept! At least I got 4 good year of use from it first, but I do understand your frustration. Assuming I live to the average age of 70, that's about 1% of my remaining life span. Time's a wastin'!!!

[rsj223]

Rsj,

It is a joke, they cerakoted half my barrel and its patchy, different shades now.

And to be told I won't have it until February well f&@k.

Have they offered you a full replacement?

[bigfellascott]

How much would it cost to lodge with the courts? If it's not too much, I would lodge it, then watch them come to the party

That's what I reckon too, I think it costs around $60-$100 or there abouts so might well be worth looking further into.

[AusC]

$174 for a VCAT application for claims between $500 - $10,000.

[Wylie27]

Rsj,

It is a joke, they cerakoted half my barrel and its patchy, different shades now.

And to be told I won't have it until February well f&@k.

Have they offered you a full replacement?

No only a repair...

[<<Genesis93>>]

yup.... VCAT fees have gone up - to discourage exactly this type of action

but its honestly sad... if this is more widespread than the few guys here... given that so many Aussie shooters have gone for the Lithi, for the Aussie / buy Aussie / support Aussies.... when they probably knew that that could have saved money and gone for a Euro with a well deserved rep, or a yank, of mass-produced, yet quality manufacture, at a fraction of the $$

Hope these probs are sorted....

[MR. WINCHESTER]

Yep... Take some action. This is all very disappointing to hear, indeed!

I have a $600 fishing reel in for repair/servicing. It has been since the start of Sept! At least I got 4 good year of use from it first, but I do understand your frustration. Assuming I live to the average age of 70, that's about 1% of my remaining life span. Time's a wastin'!!!

I've had an expensive shotgun placed with a 'reputable' gunsmith, for nearly 2 1/2 years !
OBVIOUSLY, he's a busy boy AND I'm a patient man ....

[AusTac]

An expensive shotgun is a little different to a $1000 .22

[rsj223]

Well I will be selling mine but not sure if I should send it back one more time to get the new part for the ejection problem, after I read this I think its best to send it back get it fixed go test fire then sell to get fund a T-Bolt (son loves them) or a simple CZ, I know I will loose a couple hundred but just not happy any more.

[bigfellascott]

I stopped my mate from buying a Crossover, it was on his list for a first rifle purchase, he will more than likely buy a CZ now.

[AusTac]

I stopped my mate from buying a Crossover, it was on his list for a first rifle purchase, he will more than likely buy a CZ now.

You did him a favour

[bigfellascott]

I stopped my mate from buying a Crossover, it was on his list for a first rifle purchase, he will more than likely buy a CZ now.

You did him a favour

Yep better safe than sorry I reckon, when and if they get their act together then I'd be happy to buy one but with the complaints I've read here and other places I think it would be wise to avoid them until they get sorted.

[rsj223]

I stopped my mate from buying a Crossover, it was on his list for a first rifle purchase, he will more than likely buy a CZ now.

Good on ya there is no way I would recommend one